Refund policy

Return & Refund Policy

At Let Them Talk Beauty, customer satisfaction is important to us. If you are not completely
satisfied with your purchase, please read the information below before requesting a return or refund.

Returns

We accept returns on eligible items within 14 days of delivery. Items must be unused, unopened, in their original packaging and suitable for resale. Proof of purchase is required. For hygiene reasons, opened or used cosmetics, skincare, lashes or beauty products cannot be returned unless faulty or damaged.

Faulty, Damaged or Incorrect Items

Please contact us within 48 hours of delivery with your order number, a description of the issue and clear photographs. We will review the matter and provide an appropriate solution in accordance with your consumer rights.

Shipping Delays

Once dispatched, delivery is managed by the postal carrier. Delivery estimates are guides only and are not guaranteed. If your parcel appears delayed, we will happily assist by contacting the carrier where appropriate.

Lost Parcels

If a parcel is believed to be lost, we will open an investigation with the postal carrier. Refunds or replacements will be considered once the carrier confirms the parcel has been officially declared lost or where otherwise required by applicable consumer protection law.

Return Postage

For customers within Ireland, we'll advise you on the return process where applicable.
For international returns, customers are responsible for arranging and covering the cost of returning goods unless otherwise required by applicable consumer protection law. We recommend using a tracked postal service.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds are returned to the original payment method. Please allow 5–10 business days for your bank or card provider to process the refund.

Non-Returnable Items

Opened cosmetics, used skincare products, opened lashes, gift cards and clearance items (unless faulty).

Order Cancellations

Orders may only be cancelled before dispatch. Once shipped, this Return & Refund Policy applies.

Need Help?

Email: letthemtalkbeauty@gmail.com
Response Time: We aim to respond within 1–2 business days.